Delivery & shipping costs
The promises of Kenners: delivery times & delivery
You've finally made the decision and paid for your order! Now you would of course prefer to receive your things yesterday. We understand that, and that is why we do our best to supply as many items as possible from stock, so that your order is usually delivered the next day. On every product page you will therefore find reliable real-time stock information or the delivery time just above the shopping cart button if it is not in stock in our own warehouse.
Table of contents
Use the links below to go directly to the topic.
- Free delivery from €49
- Order until 10 p.m. in the evening
- Usually delivered the next day
- Delivery on Monday to Saturday
- Follow your shipment with track & trace
- Didn't receive an order confirmation?
- Missed a delivery attempt?
- Delivery times Belgium and Germany
- Delivery time and shipping costs Europe (other)
- Incorrect delivery address provided?
- Partial delivery on request
- Pick up order?
Free delivery from €49!
In the Netherlands , Belgium and Germany we ship completely free from €49 .
For smaller orders we ask for a contribution of only €4.95 in shipping costs.
Depending on your package and delivery address, we ship with the following carriers: PostNL, DHL or DPD.
For Belgium we usually choose DPD, and in the Netherlands PostNL or DHL. We usually ship to Germany with DHL.
We use one shipping rate for all shipments.
We always ship letterbox packages with track & trace, unless otherwise agreed.
Normally a shipment is presented at least once. Depending on the carrier, a new delivery attempt will take place or the package will be taken to a collection point.
Order until 10 p.m. in the evening!
If all products are in stock * and your order has been paid before 10 p.m., it will be shipped the same day. In the Netherlands you almost always receive it the next day (except on Sundays and public holidays).
Delivered the next day!
In the Netherlands, orders are usually delivered the next day (except Sundays and public holidays).
In Belgium and (western) Germany , delivery is usually within 2 days (except Sundays and public holidays).
In eastern Germany, delivery is usually within 3 days (except Sundays and public holidays).
Is it important that your order is delivered on time? Please contact us in advance .
We can then assess the risk in advance and take measures for the greatest chance of success.
Delivery on Monday to Saturday!
Orders in our web shops are shipped 6 days a week , from Sunday to Friday (excluding public holidays).
Orders placed during the weekend will be shipped on Sunday evening.
We are also available (to a limited extent) during the weekend. View our contact & opening hours .
Follow your shipment with track & trace!
Every order from Kenners is sent with a track & trace link with which you can follow the delivery and the time of delivery. You will receive the track & trace (link) by e-mail from the carrier as soon as he has collected the package from our warehouse.
The link usually only becomes active after the package has been processed at the carrier's first depot (usually overnight). The next morning the track & trace link should show an active status. If this is not the case, it is best to contact us .
Didn't receive an order confirmation?
You have ordered and paid for your items, the money has already been debited, but you have not yet received confirmation of your order from us? That is of course not our intention. We send our confirmations automatically. In this article we explain what could have gone wrong and how you or we can resolve this as quickly as possible.
Missed a delivery attempt?
Have you missed the carrier's delivery? Do not panic! Open the track & trace link you received from us and check the status. Most carriers offer options to provide a new delivery instruction or to deliver the package to a collection point nearby. Some carriers only make one delivery attempt and send the package directly to a collection point.
Please first contact the carrier's customer service for the most accurate information and current options . The carrier's contact options can be found on the track & trace page. Keep the track & trace code at hand when you call the carrier or send an email.
Delivery times Belgium and Germany
In Belgium and (western) Germany you must take into account a transport time of 2 days (except Sundays and public holidays). In the eastern part of Germany, delivery time can take up to 3-4 days (except Sundays and public holidays), depending on the distance and carrier(s). You will always receive a track & trace link with which you can follow the delivery.
Delivery time and shipping costs Europe (other)
We ship to a growing number of countries within Europe. For shipments outside the Netherlands, Belgium and Germany, we charge shipping costs regardless of the order value (unless otherwise agreed). Shipping costs are automatically determined during the checkout process when you enter your delivery address (and country).
Request shipping costs to other countries in your shopping cart
Click on the "CHANGE" button (under shipping costs) and select the country. Then click on the "Recalculate" buttonand rates" or "Select shipping method" to view shipping costs.
Download our overview of shipping costs Europe (PDF)
Czech Republic (CZ)
Is your country not listed yet? Please contact us .
* Delivery time varies depending on carrier and final destination.
** On request only: delivery to islands is subject to a surcharge.
Incorrect delivery address provided?
For delivery in the Netherlands, we automatically check whether the specified delivery address has been entered correctly (by zip code and house number). For all other countries (including Belgium and Germany), you are responsible for the accuracy of the data. If a shipment fails due to an incorrectly entered delivery address, we will recalculate shipping costs for the new shipment.
Partial delivery on request
Orders from €98 can be shipped in a maximum of two partial deliveries upon request .
We only split smaller orders to the Netherlands, Belgium and Germany upon request and for a contribution of €4.95 in shipping costs. Other countries are not eligible for partial delivery.
We may not be able to process your request for partial delivery on time, especially in the evenings, weekends and during busy times. Please take this into account when ordering and paying for multiple products with different delivery times. You can always contact us in advance to discuss the possibilities. We are always willing to help.
Pick up order?
Collection is possible at our central warehouse in Nieuwveen. Below you will find the address and the rules.
- Please contact us before 5:00 PM on workdays to schedule a pick-up order
We are closed on Sundays, so please contact us before 5pm on Friday.
We will then ensure that you can collect it the same day ( at least two hours later ).
- No payment options: the order must be paid in advance.
- For orders smaller than €49, a collection fee of €4.95 will be charged.
Monta Nieuwveen BV (formerly WSSN)
2441 LD Nieuwveen
Monday to Friday: 10:30 AM - 8:00 PM.
Sunday: 2:00 PM - 8:00 PM